1. Do I need to provide anything?
No. We provide all cleaning equipment and supplies.
2. Are we insured?
Yes. Please ask us to view our policy document….
3. How is the cost of my cleaning service determined?
The cost of your cleaning service varies depending on the size of your home and the frequency of the cleanings scheduled.
4. How do I make payment?
Payment is due upon completion of your cleaning. We accept cash or you can lodge money directly into our bank account.
5. What if I need an extra service?
We will tailor your cleaning package to meet all your individual needs. This can be discussed at any stage.
6. What if I have to cancel a scheduled cleaning?
You can cancel a scheduled cleaning as long as we have 3 days prior notice.
7. What if I want to change my clean time to another time?
Yes you can, but we would need 2 weeks prior notice to make arrangements.
8. What if I have a dog or cat – can I leave them in the house during cleanup?
Yes, we don’t mind pets in general, but we would request that you would leave them in an area that they are comfortable in while we get on with the cleaning.
9. What areas do we service with house cleans?
We service most of North Brisbane. Our main house cleaning service areas at the moment are in the Moreton Bay/North Pine Rivers areas, Northern Suburbs, North-Eastern Suburbs and Outer North of Brisbane.
10. What if I am not satisfied with my clean?
Customer satisfaction is our number one priority and while we do not envisage you having any problems, if you are dissatisfied for any reason, we will aim to correct any deficiencies that may occur free of charge. As one of our commitments’ to you is strong communication, it will be unlikely that this will occur.
11. What is the preparation for my household clean?
There should be no preparation to be done.
12. What is the preparation for my bond clean?
You must have all items removed from the house to assist us in cleaning thoroughly in order to receive your bond back.
13. What are our hours of work?
Our hours of operation are between 7am to 5pm Monday to Friday but we will work Saturdays upon request.